Personal Travel Designer (Travel Agent) – Ski Vacations

The Travel Whisperer (TTW) is looking to hire an experienced travel agent, ideally with experience in luxury Ski Vacations. If you have experience in the travel sector, are passionate about delivering extraordinary vacation experiences and want to build lasting relationships with clients, then this could be the job for you!

The TTW Personal Travel Designer position is responsible for revenue generation, lead management and conversion of our inbound lodging reservations. This includes but is not limited to oversight of bookings contracts and payments, special handling of repeat and VIP Clientele and revenue strategies. It requires a highly organized and engaging individual who has experience in the luxury vacation rental market.

Responsibilities:

  • Revenue generation through booking luxury rental properties for our clients vacations
  • Develop a thorough knowledge of our destinations and top performing properties
  • Manage communications (phone, email, text) for incoming inquiries for rental properties
  • Email price quotes, send and receive booking contracts, process payments
  • Actively communicate with past guests
  • Stay up to date on all booking policies, minimum night stays, promotions
  • Develop and maintain strong working relationships with all Wholesale partners
  • Provide inquiring guests the most accurate information related to rental inventory, specific residences, geographical locations, amenities, and questions related to the local area
  • Ensuring booking accuracy before transitioning the guest to a Vacation Planner (concierge), including data gathering and documenting of guest preferences and/or special requests
  • Develop thorough understanding of reservation software systems

Required Skills:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Honest, respectful, trustworthy, dependable, professional demeanor
  • Excellent customer service skills
  • Exceptional organizational skills and high level of attention to detail with ability to multitask
  • Excellent oral, written communication and listening skills
  • Upbeat, positive disposition with genuine “can-do” attitude
  • Willingness to exceed guests’ expectations
  • Insight into the luxury lifestyle and demands of our target market
  • Strong proficiency with technology (Apple/Mac, MS Office Suite, Word, Excel, etc.)
  • Experience with Salesforce considered to be an asset
  • Knowledge of Ski vacations is highly preferred
  • Guest service experience in the high-end hospitality sector is preferred
  • Existing portfolio of clients preferred

Reports to: Director of Sales

The Travel Whisperer offers its employees:

  • Salary between $40k – $50k (dependant on experience) + uncapped commission, typically between an additional 30-70% of salary
  • Year round remote working opportunity
  • Paid time off (vacation + personal time off)
  • Equipment provided: Mobile phone and Macbook
  • Ski pass for your local resort or an equivalent credit towards wellness purchase (after 6 months of employment)
  • The potential to travel with work to learn about destinations and meet with our wholesale partners
  • Opportunity to work within a fast-growing company in the travel industry, that are developing their own tech and have ambitions to grow into new destinations and countries
  • Please note: As Ski Vacations are seasonal, at certain times of the year we occasionally work on holidays and weekends as circumstances require. Our team members are expected to be understanding of this and supportive and flexible. If desired, there is the potential to work a different shift pattern (e.g. Tues-Sat with Sunday/Monday off), please highlight this if you’re interested!

If you’re interested in this role, please apply below and attach your up to date resume and a cover letter with a brief explanation of why you would be the perfect fit for this role! Only applications with both a resume and cover letter will be replied to – Thank you!

Apply here!

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