Terms & Conditions

Last updated 16 January 2026

These Terms & Conditions (“Terms”) govern all bookings and services arranged by The Travel Whisperer, a trade name operated by Ski and Beach Escapes, LLC (“Company,” “we,” “us,” or “our”). By making a booking, submitting payment, or traveling pursuant to a booking arranged by us, you (“Guest,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms.

The Travel Whisperer and Mountain Management are trade names operated by Ski and Beach Escapes, LLC, a single legal entity. The Travel Whisperer operates primarily as a travel booking agent and intermediary. Mountain Management operates as an accommodation management and operations brand for certain lodging services. Depending on the booking, the Company may act in one or more capacities. The Company’s obligations and liability are limited to the specific services it provides in the capacity applicable to the booking.

When acting as a booking agent, The Travel Whisperer arranges travel-related services provided by third-party suppliers and does not own, operate, manage, supervise, or control those services. Third-party services may include, without limitation, airlines and air transportation, tour operators and guides, safari operators, transportation providers, activity and experience providers, and certain accommodation providers. All third-party suppliers operate independently and are solely responsible for their services.
Guest acknowledges that all third-party supplier terms, conditions, rules, and restrictions applicable to booked services are incorporated by reference into these Terms and are binding on Guest.

3.1 Third-Party Accommodation

Where accommodation is provided by third-party owners or managers, the Company acts solely as a booking agent and assumes no responsibility for the condition, safety, suitability, availability, or performance of the accommodation. All property descriptions, photographs, ratings, amenities, and representations are provided for general informational purposes only and do not constitute a guarantee of actual conditions, features, or suitability.

3.2 Accommodation Managed Under Mountain Management

Where accommodation is marketed or managed under the Mountain Management brand, the Company acts in its capacity as an accommodation provider. Any liability arising from such accommodation services shall be limited as set forth in these Terms and shall not exceed the total accommodation fees paid for the applicable stay.

3.3 Property Unavailability, Substitution & Relocation

In the event that a confirmed accommodation or service becomes unavailable prior to or during a stay due to circumstances beyond the Company’s reasonable control, including but not limited to owner sale, withdrawal from rental, mechanical failure, damage, safety concerns, supplier decisions, or other unforeseen events, the Company may, but is not obligated to, assist the Guest in securing an alternative accommodation or service.

Any alternative accommodation or service offered may differ in location, size, layout, amenities, routing, schedule, or value. The Company does not guarantee that a substitute will be identical or equivalent to the originally booked arrangement.

Where the Company is acting solely as a booking agent, the Company shall not be liable for unavailability or substitution. Any refund, credit, or compensation shall be limited to amounts recoverable from the applicable third-party supplier, less any non-refundable fees, commissions, or costs incurred. Property substitution or relocation shall not constitute a cancellation by the Company.

The Company shall not be responsible for incidental, consequential, or additional costs incurred by the Guest as a result of substitution or relocation, including transportation, meals, alternative lodging, or loss of enjoyment.

Check-in and check-out times vary by accommodation and supplier and will be confirmed in writing prior to arrival. Early check-in and late check-out are not guaranteed, are subject to availability, and require supplier approval. Requests must be made in advance and may result in additional charges imposed by the applicable supplier or accommodation operator. The Company makes no representation or guarantee regarding early check-in or late check-out and shall not be responsible for delays, denial of access, or shortened stays resulting from supplier policies, housekeeping requirements, maintenance issues, weather conditions, prior guest occupancy, or circumstances beyond the Company’s reasonable control.

Prices are subject to availability and change until confirmed. A booking is not confirmed until payment is received and written confirmation is issued. The Company may collect payments as an agent on behalf of third-party suppliers, as well as fees earned directly by the Company. Amounts collected on behalf of suppliers are pass-through amounts and do not constitute fees retained by the Company.

By providing payment details, Guest authorizes the Company to charge the payment method on file for amounts due under the booking, government taxes and fees, and damages, excessive cleaning, or rule violations. Where reasonably practicable, the Company will provide notice of damage, including photographic evidence and an itemized invoice or estimate, prior to or simultaneous with charging the card on file.

All bookings are subject to a non-refundable fee equal to twenty percent (20%) of the total booking value. This fee is earned upon booking confirmation and is non-refundable under all circumstances.

Cancellation and refund policies for the remaining balance vary by supplier and property and will be disclosed prior to confirmation. Unless expressly stated otherwise, cancellations more than sixty (60) days prior to arrival may be subject to additional cancellation fees, cancellations within sixty (60) days of arrival are typically non-refundable, and no refunds are provided for circumstances including, but not limited to, weather conditions, lack of snow, wildlife conditions, illness, transportation delays, airline disruptions, or government actions.

Initiating a chargeback or payment dispute in violation of these Terms constitutes a breach of contract. If a chargeback is resolved in the Company’s favor, Guest agrees to reimburse the Company for reasonable administrative, processing, and legal costs incurred in defending the chargeback.

Comprehensive travel insurance is strongly recommended. Guest acknowledges that failure to obtain travel insurance is at Guest’s own risk.

The Company acts solely as an agent in arranging air transportation. Airlines are independent contractors, and airline tickets are subject to the airline’s terms, conditions, and tariffs. The Company is not responsible for schedule changes, delays, cancellations, overbooking, denied boarding, missed connections, equipment changes, or airline insolvency. All air transportation claims must be made directly with the airline.

Guest is solely responsible for obtaining and maintaining valid passports, visas, vaccinations, and health documentation, and for complying with all entry, exit, and transit requirements. The Company assumes no responsibility for denied boarding or entry due to documentation or health requirements.

Guest acknowledges that travel, mountain environments, winter conditions, and outdoor activities involve inherent and foreseeable risks that may occur without warning and may result in personal injury, illness, death, property damage, or loss. Such risks include, by way of example only and not limitation, risks associated with skiing and snowboarding, changing snow and weather conditions, altitude, cold exposure, use of lifts and mountain transportation, accommodation amenities, wildlife encounters, remote or limited access locations, transportation by vehicle, aircraft, or boat, criminal acts of third parties, political instability, infrastructure failures, and medical emergencies.

Guest voluntarily assumes all such risks, whether known or unknown, foreseeable or unforeseeable, on behalf of themselves and any minor or dependent traveling with them.

The Company shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including acts of God, weather events, pandemics or epidemics, government actions or border closures, labor disputes or strikes, supplier failures, or transportation disruptions.

To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of enjoyment, emotional distress, or lost income. The Company’s total liability shall not exceed the net management fee or commission actually retained by the Company, excluding all third-party costs, supplier charges, taxes, and pass-through amounts.

Guests must comply with all property rules, occupancy limits, noise restrictions, HOA regulations, and applicable laws. Material violations may result in immediate termination of the booking and eviction without refund, at the sole discretion of the Company or property operator.

Internet access is provided by suppliers and is not guaranteed. No refunds will be issued for internet outages or technical issues.

Taxes and government fees are subject to change. Guest agrees to pay any additional taxes imposed after booking, even if not in effect at the time of confirmation.

Any dispute arising out of or relating to these Terms shall be resolved exclusively by binding arbitration in the State of Texas under the rules of the American Arbitration Association, except that claims arising from physical injury or conditions of real property may be brought in the jurisdiction where the property is located, as required by applicable law. All disputes must be brought on an individual basis only and not as part of any class or representative action.

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect. These Terms constitute the entire agreement between Guest and the Company.

By completing a booking, Guest acknowledges that they have read, understood, and agreed to these Terms & Conditions.

Contact Information

The Travel Whisperer
Phone: +1 (970) 688-5193
Email: reservations@thetravelwhisperer.com

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