Terms & Conditions

Check-in: 4 p.m.

Check-out: 10 a.m.

Standard Check-in and Check-out times apply to all bookings unless otherwise stated on your confirmation.  In order to ensure that your accommodation is adequately prepared, we cannot guarantee early check-ins or late check-outs. Should you wish to arrange an early check-in or late check-out, we recommend you book an extra day.

Cancellations that occur more than 60 days prior to arrival are subject to a full refund of monies paid, less a 20% cancellation fee. For cancellations within 60 days of arrival, all monies paid will be forfeited.  Select properties impose a 90 day cancellation date over holiday periods; if the property you are reserving has an extended cancellation date, your Personal Travel Designer will review these details with you prior to finalizing your reservation.

Travel can be unpredictable and refunds are not available in cases of weather, lack of snow, poor skiing conditions, health issues or transportation delays. We strongly recommend you obtain Travelers Insurance. To assist our guests, we offer CSA Travel Insurance which protects against trip cancellations or delays. If you wish to add this travel insurance to your reservation, please select it as part of your booking process.

A minimum night stay may be required on reservations made during holiday or peak periods.

Housekeeping services will vary by property and while some properties include daily housekeeping services, some properties do not include housekeeping service in their standard rates.  We recommend consulting your Personal Travel Designer about the housekeeping services of every property you are considering to avoid any disappointment during your stay.  Your Personal Travel Designer will be happy to provide you with all the details of the housekeeping services, mid-stay cleans, and restocking of amenities such as soaps, shampoo, and body lotions during the stay.

Many properties have a strict policy on additional guests and will either impose additional charges or excess guests in due course if the maximum occupancy is exceeded.  We recommend speaking with your Personal Travel Designer about bedding, maximum occupancy, and rules regarding rollaways, air mattresses, and other forms of temporary bedding prior to reserving a residence to avoid any disappointment during your stay.

There are risks inherent in and associated with the use of any property, including the rental property, which may include risks of injury to person or property, or death. Certain risks may be more likely to occur in high altitude locales with severe climates, such as where ski rental properties are located. Call the rental company immediately if there is any matter about which you are uncertain or which you believe may present an unreasonable risk to you. Risks which may be inherent to the rental property and the location in which it is located may include, without limitation: wet, slippery, or icy conditions both inside and out; falling snow or ice; being in proximity of, or use of, a swimming pool, bathtub or hot tub including without limitation risks of, drowning, heart attack, stroke or reactions to pool or cleaning chemicals; allergic or other reaction to cleaning or “freshening” products; allergic or other reaction to man-made and synthetic materials; actions of third parties not under the control of the property manager or unit owner; theft of, or damage to, personal property; electric shock or other injury in the use, or misuse, of any electric appliance or mechanical devise; risk of injury in the use of garbage disposals, trash compactors, steam showers, saunas and other similar appliances.

Pregnant women (or women who suspect they may be pregnant) may be subject to particular risks and should consult a physician before using a hot tub or spa. Alcohol and other state-altering substances should not be used in or around a pool, hot tub, bathtub or sauna.

Guest assumes these risks, whether enumerated or not, known or unknown, on my own behalf and on behalf of any person under any legal incapacity for whom I may be responsible.

The rental agent’s liability shall in no event exceed the amount of the rental payment received regardless of the kind or extent of injury, cause thereof, claim or legal theory advanced. The owner’s liability shall in no event exceed the lesser of the rental payment received or the liability insurance then in place regardless of the kind or extent of injury, cause thereof, claim or legal theory advanced. Renter agrees to the foregoing and waives all right to claim damages in excess of the foregoing amounts, and agrees to be limited for all purposes to such amounts.

Please note that while The Travel Whisperer does their best to confirm the specific vacation home you originally reserved, in the event that the home is damaged, is sold, is rendered untenable, or becomes unavailable due to circumstances beyond their control, The Travel Whisperer shall use their best efforts to find comparable alternative accommodations and the rental guest shall be required to pay all rent due hereunder.

Smoking is not permitted in any of our properties. Any violation of this rule may result in additional cleaning charges. Guests will also be responsible for any additional cleaning costs, which may include but are not limited to cleaning of all linen, bedding, carpets, rugs, drapes and other furnishings.

Unless otherwise agreed, pets are not permitted in any of the properties. Fines for pets are at the sole discretion of the property management company.  Guests will also be responsible for any additional cleaning costs beyond the pet fines imposed, which may include but are not limited to cleaning of all linen, bedding, carpets, rugs, drapes and other furnishings. Failure to notify us prior to arrival of a pet will result in unilateral eviction of the pet to a pet housing facility at the guest’s expense.

In compliance with the Fair Housing Amendments Act, our rental partners are permitted to exclude an animal, including a bona fide service animal, if the presence of the animal causes a fundamental alteration to the goods and services offered to other guests. Please let us know should you plan to travel with a service animal so that we may find alternative pet-friendly options for your stay. Failure to notify us prior to arrival of a service animal may result in unilateral eviction of the animal to an animal housing facility at the guest’s expense.

Moving of any furniture within properties is not permitted. Should any furniture be moved, guest will be responsible for the costs associated with moving the furniture back to its rightful place. Any damage caused by moving furniture is the sole responsibility of the guest.

Humidifiers are not included in rental properties, as they can cause health issues if not maintained properly. We do however help with rentals of humidifiers and delivery thereof; your Personal Travel Designer will be happy to assist with this. If a humidifier is available in a rental property; The Travel Whisperer strongly recommends inspecting the humidifier and filters prior to operation to verify the humidifier has been properly sanitized.  Humidifiers that are not property maintained and sanitized can release mold and other contaminants into the air when operated.

Most rental properties are in residential areas or condominium buildings. Out of respect for neighbors, large gatherings and social events, including but not limited to weddings, birthday parties and receptions at any of our properties is strictly prohibited unless prior arrangements have been agreed through our Personal Travel Designers. Additional charges for cleaning and any fines incurred by the owner will be at the guest’s expense.

Parking is limited to the bays allocated to the property and agreed in the reservation confirmation. No use of other parking bays is permitted. Parking is not permitted on roadways or any common areas. If required by the HOA, parking passes must be visible at all times.  Vehicles parked in contravention of this will be clamped or towed by the Resort or the HOA and it will be the rental guest’s responsibility to deal with this sanction.

Please note that local taxes on short term rentals in the areas where we sell may be subject to change at any time, and we have no control over these changes. In the event that such taxes increase after you have made your booking with us, you will be responsible for paying any additional taxes imposed by the government. We will make every effort to notify you of any tax increases as soon as possible, but it is ultimately your responsibility to ensure that all taxes are paid in full. By booking with us, you agree to pay any additional taxes that may be imposed by the government, even if these taxes were not in effect at the time of your booking. As your booking agent, we act as the intermediary between the property managers and the guests, so in most cases, despite it being nothing to do with us, or the property managers, will be the one who has to collect taxes if this situation happened in order for them to reach the government. If taxes are not paid in full by the time the check-in date starts, the property managers reserve the right to refuse check-in until taxes have been paid. If you have any questions about taxes or other fees, please do not hesitate to contact our customer service team for assistance.

All of the properties that we represent have wireless high-speed Internet service, and our properties utilize a range of providers. Our partners make every effort to ensure that the Internet is functioning properly prior to your arrival; however we make no representations or guarantees that the Internet will work all of the time. If the Internet is not working properly, our partners will provide contact information for the provider or will be able to assist directly. If there is a technical problem that cannot be solved, The Travel Whisperer will not be responsible for any Internet service provider or any other technical problem. Furthermore, we cannot refund you any money if there is any type of problem with the Internet service.

Upon completion of your reservation booking, you have acknowledged that you have read, understood and agreed with all of our terms and conditions. You also authorize The Travel Whisperer to charge the credit card on file for any damages or incidental charges that may occur during your stay.

If you can’t find the answer to your queries, do not hesitate to
call us on +1 (970) 688-5381 or email us at